Delivery and Handling Details

Wolters Kluwer works with third party courier service providers to ensure effective delivery for domestic and international orders.

Delivery and Handling Charges
Wolters Kluwer will deliver the book(s) to the address specified in your order within Singapore via our local delivery partner. We can only deliver to a home or office address. Deliveries will be done on business days during business hours, not being a weekend or a public holiday.

Delivery and handling charges in Singapore vary according to the number of books ordered.

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For orders of over 50 books, please contact Wolters Kluwer Customer Support.

Expected Delivery Time
Books will be dispatched to Singapore addresses within 7 – 10 working days from the time your order is placed.

Advance Orders (Pre-Order)
If the title(s) ordered have not yet been released, you will receive them within 7 – 10 working days of the release of the book.

International Delivery
Country of delivery is the location where the content of your shopping cart will be sent. Some delivery destinations are not authorised through online transactions. In this event, please contact our Customer Support team.

Wolters Kluwer Customer Support
Support Hours: 9.00am to 5.00pm (Monday to Friday)
Toll Free Hotline: 800 6162 161
Outside Singapore: +65 6225 2555
Email: sg-support@wolterskluwer.com

Returns and Exchanges
You can return or exchange the book only if you receive the incorrect book or if it arrives damaged. In such event, please email our Customer Support team at sg-support@wolterskluwer.com

Cancellations and Refunds
We do not accept order cancellations once an order has been placed through our eStore shop.wolterskluwer.com.sg . No refunds will be provided for orders and purchases made online at shop.wolterskluwer.com.sg .

Payment
For online orders, we accept Visa and MasterCard credit cards only.

If you are a current Wolters Kluwer Singapore customer and wish to order on account, please contact our Customer Services team to place your order.